Regional Customer Services Centre Manager ZONG Industry:Telecommunication/ISP Functional Area:Client Services & Customer Support Total Position: 1 Job Type:Full Time/Permanent Department:Customer Services Job Location:Karachi, Pakistan Gender: Doesn’t Matter Minimum Education:Masters Degree Title:MBA/Masters degree. A combination of relevant technical background, mercantile education and experience may also be considered Career Level:Manager Minimum Experience:5 Years(Minimum 05 years of experience in the same or relevant position in a reputed company, of which 3 years in a managerial position is required. Preference will be given with regional working experience.) Meet all Sales & Service Targets/KPI’s set by the department Development of CSC and regional targets in line with profitability model Management & achievement of Sales Targets Plan and manage indoor/outdoor…

mers.Responsibilities include selling and promoting the Company’s products and services to walk in customersThis person must coordinate closely with our inside sales support team to plan, execute, and follow through on the promotion of products and services to our walk in customers.Ability to understand specifications and prepare quotes; Ability to understand the decision making process to negotiate and close the deals in coordination with direct management;Processes sales orders and coordinates all logistics related issues with the delivery and installation department;Pursues the achievement and over achievement of total monthly sales targets (in volume and value) for assigned outletsAnalysis on a monthly basis his area results, activity implementation and updates his direct management with progress and results.Handling of inquiries and quotations Proper correspondence with customers.De…

mers.Responsibilities include selling and promoting the Company’s products and services to walk in customersThis person must coordinate closely with our inside sales support team to plan, execute, and follow through on the promotion of products and services to our walk in customers.Ability to understand specifications and prepare quotes; Ability to understand the decision making process to negotiate and close the deals in coordination with direct management;Processes sales orders and coordinates all logistics related issues with the delivery and installation department;Pursues the achievement and over achievement of total monthly sales targets (in volume and value) for assigned outlets;Analysis on a monthly basis his area results, activity implementation and updates his direct management with progress and results.Handling of inquiries and quotations Proper correspondence with customers.D…

Job Purpose: Lead, direct and implement all prime tasks pertaining to Business Center including activity reporting, staff motivation & schedule adherence, center ambiance, and management of routine operations within the defined key performance parameters and standards Job Responsibilities: Development of effective & efficient Customer Relationship Management across all touch points of Customer services in assigned region. Ensure implementation of CS process & procedures at Business Centers & Franchise centers and provide support in formulation of the same. Ensure provision of personalized service to high value customers visiting at Business Centers and develop rapport and strong relationship with all priority customers to build up a long-term association with the company for enhanced customer loyalty. To ensure smooth operational implementation of new projects at Service…

the data and compliance with necessary formalities and understands the customer needs. Closely work with the support groups to ensure customer requirement are met in time. Ensure full customer satisfaction within the rules and regulations of PTCL. Control activities: Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls Ensure compliance with legal and ethical standards Undertake performance management Monitor and evaluate reporting employees. Any Other Projects Assigned by the Supervisor. Other skills: Team Building & Team Work Negotiation Skills Time and Meeting Management Excellent communication skills Project Management Skills MS Office…

Business Centre Manager Warid Telecom Karachi – Pakistan Job Purpose: Lead, direct and implement all prime tasks pertaining to Business Centre including activity reporting, staff motivation & schedule adherence, centre ambience, and management of routine operations within the defined key performance parameters and standards Job Requirements: Ensure implementation of effective& efficient Customer Relation Management in assigned Business Centre. Ensure implementation of CS processes & procedures at Business Centre and provide support in formulation of the same. To Observe and Coach staff members on customer handling skill gaps identified during observation. To comply with all pre-defined Service Standards/KPI’s assigned to the business center To provide accurate center activity reports to the management as assigned from time to time To provide feedback to supervisors on…

Account Manager – EPG Corp Accounts Job Category: Sales Location:Karachi,Pakistan Job ID: 804925-89576 Division: Sales The Corporate Account Manager (AM) role adds value to Microsoft by delivering a well-managed, profitable and growing business produced through relationship excellence and sales excellence practices where the customer views the AM as trusted advisor. The success of the business is measured in the following ways: An expanding footprint in accounts through year-over-year percentage increase in customer addressable revenue (AR). Account growth through increased signed EA renewal rates and net-new opportunity revenue while meeting annual revenue targets. Year-over-year growing integration of partners and services in key wins. Year-over-year increase in customer satisfaction as measured by Relationship Management scores. Reciprocal Conditions of Satisfaction (COS) in pl…

National Sales Manager Lafarge Industry:Construction/Cement/Metals Functional Area:Sales & Business Development Total Position: 1 Job Type:Full Time/Permanent Department:Marketing Job Location:Islamabad, Pakistan Gender: Doesn’t Matter Minimum Education:Master’s Degree Degree Title:An MBA, from a reputed local or international institution, Career Level:Manager Minimum Experience:10 Years (10-12 years of local sales experience and preferably in FMCG or industrial manufacturing MNC environment.) JOB PURPOSE Build and maintain a high performance sales organization and provide leadership and management of local sales on nationwide level to effectively achieve business objectives within highly competitive and price elastic target markets. Ensure consistent, profitable growth in the top line through positive planning, deployment and management of national sales personnel. MAIN…

Job Purpose: Lead, direct and implement all prime tasks pertaining to Business Center including activity reporting, staff motivation & schedule adherence, center ambiance, and management of routine operations within the defined key performance parameters and standards Job Responsibilities: Ensure implementation of effective& efficient Customer Relation Management in assigned Business Center Ensure implementation of CS processes & procedures at Business Center and provide support in formulation of the same To Observe and Coach staff members on customer handling skill gaps identified during observation To comply with all pre-defined Service Standards/KPIs assigned to the business center To provide accurate center activity reports to the management as assigned from time to time To provide feedback to supervisors on important issues/problems cited by the customer to ensure custo…

…th global market trend for its execution. Responsibilities include selling and promoting the Company products and services to overseas buyers & Project Consultants. Prepare quotation on FOB, C&F pricing basis for overseas buyers with the ability to understand certain specifications. Ability to understand the decision making process to negotiate, convince & persuade the international buyer to close the deals in coordination with direct management; Keep liaison with internal available resources and freight forwarders. For smooth execution of export documentations, keep liaison with internal resources, shipping companies, Trade Development Authority of Pakistan (TADP) etc. Expedites export arrangements and maintains current information on export tariffs, licenses and restrictions. Coordinates exports from Pakistan until final destination including logistics involved at all level…